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Must-read for buyers:

Shantou Hubao toy Co., LTD

Add: Longtian Industrial Zone, Chenghai District, Shantou City, Guangdong Province

Contact: 0754-87213211, 18923913211, QQ2458595059{Please indicate Ali Wholesale}

With the arrival of the peak season, customers have more and more problems in the ordering process, because many are the first time to Aliba batch goods, not familiar with the process, after a period of time to summarize and feedback from all staff, listed some common problems solutions, ordering process do not understand friends, first please read this article, Basically 80% of the ordering problems can be solved well. Of course, there are many shortcomings, welcome to come to propose! Your little advice will be our valuable experience in the process of growth!

Q1: About the number of batches, do you support mixed batches? Is there any limit on the amount? Support Alipay transactions?

Mixed batch meaning: The shop supports a number of products on behalf of a piece, the minimum 1 version of the puzzle class order.

All support Alipay transactions, safe and secure!

Q2: How about the quality of the product?
More than 95% of the product pictures are selfies, which can truly reflect the reality of the product itself, but due to light, shooting level and other factors may lead to slight differences between the picture and the real thing. Due to market changes and other factors, the factory may adjust the color of the product and the outer packaging, packaging method, etc., please refer to the actual situation (if some products can not be changed in time, please point out, thank you). Although there is no way to let you use 1 yuan to 10 yuan of products, but we ensure the quality of products at a lower price! Improve the cost performance, and strive to achieve "inexpensive".

Q3: Are all goods available online? Why can't some products be ordered? What if we run out of stock?
All products are spot sales, the page shows that can be added to the purchase list of products are available, please rest assured to buy. Generally do not support network ordering, only show immediate ordering, no price products, we are temporarily out of stock products, you can contact us if you need. We will produce or order as soon as possible. Due to the variety of products, the daily sales volume is large, individual products are not timely off the shelf caused by out of stock, please understand, we will contact you by phone or want want message and deal with.

Q4: Is the delivery random? Can you choose the style?
On the style and color issues, the default random distribution of goods, friends with special requirements can contact customer service consultation, because the production of toy color style is random packaging, we according to the actual situation of the warehouse for distribution, products do not support the selection of color, mind careful shooting, details can be consulted by customer service. There are more products, and sometimes it is inevitable that some products will be out of stock, I hope you will be tolerant. If there is a short delivery, please contact the after-sales service to refund this part of the payment, the next time to shoot, or in the next order.

Q5: When will it be delivered?
About delivery: Express are received at 6 o 'clock in the evening, before 4 o 'clock on the same day to shoot and pay, need to send express orders for the same day delivery (if the order is too many products, warehouse colleagues will be busy to get the goods, according to the actual work schedule, without notice, please be considerate), after 4 o 'clock are generally shipped the next day; The usual amount of logistics is relatively large, and we should try to ship within 72 hours after taking and paying (the re-shooting should be calculated from the time of the final payment). Because there are still many orders to be arranged in front of us, and many customers need to make up and change the address, so we will sort it out and send it again! We will arrange delivery as soon as possible! Hope you can understand!

PS: If the customer wants to cancel the order after delivery, the freight of the goods needs to be borne by the customer!!

Q6: How about the freight?
A moQ product, directly take a picture of the choice of express freight can be, the above have shown freight. Large quantity of goods, you can contact customer service staff, re-consult freight.

Three-dimensional puzzles may be because the volume is relatively small, the general quantity of purchase is relatively large, according to the Courier calculation freight, the price may be a little deviation. If you take a puzzle, you can contact customer service

Consult the specific freight yo!

Our default express is Zhongtong, Huitong, Yousu, Shentong can check whether it is in the delivery area, if not in the delivery area, please contact customer service for another express, the freight is calculated separately.

Special note: A small number of goods (samples) generally choose the express way, such as Zhongtong Huitong Shentong superior speed and other express companies.

A large number of goods generally choose the form of road consignment,

Logistics: It is recommended to send insurance logistics such as Deppon, send logistics please contact customer service to modify the freight. All logistics freight is paid, logistics are mostly calculated according to the volume, customer service can only give you a rough volume according to the past experience as a reference, the specific volume has to be calculated according to the actual packaging oh.

Q7: What if there are quality problems and defects?
Sell are hot products, as a hot product the first primary condition is quality! Since it is wholesale and the quantity shipped is very large, we can only spot check the quality and appearance of individual products, and it is impossible to check whether there will be small defects in each one. Possible problems include:

① Product error: warehouse colleagues from the receipt of the order to the shipment before a total of two checks proofread the order, but it is inevitable that sometimes will send the wrong product, we can try to sell, our Ali products are generally good to sell oh, if there is a difference, please contact customer service to return the difference.

② Product quality problems: most problems can be replaced by replacing the battery, adjusting the battery placement, wire connection... Such as the easy way to solve, selling toys to repair toys oh. Some product accessories can be repaired, we will provide accessories, specific details please consult after-sales.

③ Packaging damage, express logistics crush: we will use logistics double-layer packaging, cushioning, compact stacking and other ways to avoid the occurrence of damage events, transportation is completed by the third-party logistics company, not our control, due to the damage caused by transportation will not be our responsibility, please be sure to open the box in front of logistics or express inspection!! (Insured logistics such as Deppon can settle claims, ordinary logistics generally do not, please note) Transport time is affected by many factors such as weather, vehicle arrangements, traffic conditions, and not as a reason for return, but we are obliged to assist customers to deal with problems caused by logistics express delivery. (Return conditions are detailed below)

④ The product has small flaws: what we do is not boutique, not crafts, not art, not electrical appliances, is an ordinary toy, the product details have a complete description of all aspects of the product information, perfectionists or strict requirements for the product, please gorgeous turn, elegant detour.

Network wholesale non-physical wholesale, to determine that it is our problem, please contact our after-sales service for registration processing, if you need to make up the damaged parts, please contact after-sales service, we will supply you with your next order. This is as an honest businessman must have, but please do not talk about Taobao or wholesale market is how to solve please know that here is Alibaba, here is to do wholesale. Taobao a product can be sold several times, and we basically only added a few percent. Non-wholesale, can not according to the provisions of wholesale, please be careful!!

PS: Need color boxes and main accessories Please note that some color boxes and main parts due to the relatively high cost, we will charge a certain cost.

Q8. About logistics
Generally, within 10 kg is recommended to send express, more than 20 kg is recommended to send logistics, remote areas are recommended to send large logistics companies such as Debang, new State. Chenghai District of Shantou City logistics direct to the whole country, as long as it is the city above the municipal level are basically to the county cities need transit. The logistics will call you after the delivery, you need to pick up the goods yourself.

Other questions to be continued, welcome everyone to propose!

Contact number: 0754-87213211

Mobile: 18923913211

Better quality, more favorable price is the goal of our unremitting efforts! I hope our hard work can be understood and recognized by everyone! Finally, happy shopping!