Common Questions

◆ Ordering Notes: When ordering goods, if you encounter any parameters (shape, size, purpose, material, color, weight, etc.) that we do not specify in the product description or that you cannot clearly understand from the product pictures, please contact us before placing the order and get a clear reply before making the purchase.

◆ Payment Method: The seller advocates payment via Alipay or bank transfer. For bulk purchases or customization, a 30% deposit can be paid first. After the goods are inspected and qualified, the remaining balance should be paid before shipment. Both mixed bulk and small-amount purchases will be dispatched upon receipt of payment.

◆ Regarding freight charges: The freight charges are borne by the buyer. Large items are transported by logistics. The freight charges are generally collected on delivery. The specific charges are collected by the logistics company per item (by volume or weight). If you have specified a shipping logistics company, you can communicate with the customer service in advance. A small number of samples will be sent by express delivery. Our company defaults to express delivery. If you need an urgent item, please contact our customer service for SF Express.

◆ Regarding receipt: Please check the items in time after they are dispatched. If you do not receive the pick-up notice within ten days, please inform the seller in time so that we can assist in checking the whereabouts of the goods. When the goods arrive at the logistics station in the customer's city for pick-up, the buyer is requested to check that the packaging of the goods is intact before signing for it. If there is any damage, please do not sign for it and contact us in a timely manner.

Our factory refuses to send samples for free!